FAQs
Have questions about DIVEROID?
[UNIVERSAL PRO - HARDWARE]
1. What is the crack on the surface?
The line is not cracks, but weld line which is two flow fronts meet when there is the inability of two or more flow fronts to "knit" together, or "weld" during the molding process. These lines usually occur around the holes and the buttons. So this is not a defect but very normal. Don’t worry, and enjoy your diving!
2. I have a flaw with my product.
We need to check which part is defective. Please send photos and messages via 'help@diveroid.com' email.
3. My wrist strap has a broken part on the buckle.
We need to check which part is defective. Please send photos and messages via 'help@diveroid.com' email.
4. Is my phone compatible with DIVEROID universal housing?
You can check the compatibility between your phone and universal housing through the link below. Furthermore, Samsung Galaxy S20, S20+, and S20 Ultra can be used. You can check on https://diveroid.com/compatible
5. Fixable phone guide is broken.
We need to check which part is defective. Please send us photos of the product to 'help@diveroid.com'
6. There is a leak while I using universal housing.
We need the following information to identify the problem accurately and quickly. If you send the below information to 'help@diveroid.com' with the photos, we will respond quickly.
1. Depth while using DIVEROID
2. Dive time
3. Water temperature while you dive
4. Depth of water when you found the leak(expected is okay)
5. The amount of leaked water
6. Specific part of leak
7. Process of your diving(from putting your phone in the housing, to getting in to the water – to know user’s manual pattern)
[DIVEROID - SHIPPING]
1. How can I do if I want to change my shipping address after starting delivery?
Unfortunately, your shipment already has been sent so if you wanted to change the shipping address, the fee($20) may charge to you. If you still wanted to proceed, please let us know.
2. How can I purchase products?
DIVEROID is now for sale on Indiegogo. If you make an order until 24th April, It would be shipped at the end of April. (Indiegogo DIVEROID campaign: https://igg.me/at/diveroid/x#/)
3. Is the delivery started?
1) Order on Kickstarter/Indiegogo(Dec. 2019~26th Mar. 2020)
The first shipping has been completed. But in case of shipping error such as wrong address/missing phone number/shipping unavailable country, we will arrange the second shipping at 30th Apr. after giving you a notice.
2) Order on Indiegogo (27th Mar. 2020~)
The estimated shipping date is 30th Apr.
4. How can I do with VAT/tax?
We already have paid the delivery company for the door-to-door option. However, you still may have to pay for other kinds of local taxes (custom duties and VAT). If that is the case, then you should pay that to your government. On the other hand, DIVEROID’s HS code (8517623520) is classified as ‘free’ for custom duties in most applicable countries. However, you still have to pay VAT to your government. We declared the product costs at around US$300 (If you ordered any accessories, then the declared amount is higher). Please check your VAT rate and see if it is reasonable. Thank you.
5. I want to get refund from Indiegogo/Kickstarter funding.
Regarding to Kickstarter/Indiegogo policy, we can’t give you a refund. Thanks for your understanding.
6. How can I buy other accessories?
For purchase of light mount or other accessary, please visit en.www.diveroid.com.
[DIVEROID mini - Hardware]
1. I cannot turn on the mini.
Please check red light blinking on the center meaning that the mini is turned on.
When the red light blinks “slowly” and irregularly: Connected standby (If not connected within 1 minute, the red light turns off)
When the red light blinks “quickly” every 7 seconds: Connected
Please follow the steps below if you have problems turning on the mini.
1) Press the center of the mini for at least 1 second. Check out the red light turned on.
2) If 1) is not working, turn off the bluetooth of your smartphone completely and repeat 1).
2. How can I turn off the mini?
In case of the mini not being turned off, it could be connected to smartphone or have some problems. Turn off the bluetooth of your smartphone completely and wait for 1 minute.
If it still flashes, please write down the information below and send it to help@diveroid.com.
Name:
Address:
Contact number:
Photos:
3. I used up all of the battery of mini.
If the battery is used up, you can replace it for a fee. Normally, you can use it for more than 500 dives or 2 years.
[DIVEROID mini - Application]
1. I cannot connect the mini with the Bluetooth.
If you had a problem with Bluetooth connection, please check the list below;
1) Have you turned on your Bluetooth on your phone? Must be ‘Yes’
2) Have you installed DIVEROID 2.0 not DIVEROID 1.0? Must be ‘Yes’
3) Have you connected Bluetooth on the app, not manually in the settings? It must be set to ‘No’
If you have checked all of the above, and if it still does not work, please try to turn off your phone's Bluetooth and then turn it on again, and then repeat the steps.
If this still does not work well, please let us know.
2. I didn’t received confirm mail for sign up.
Please try the following steps to determine the problems:
1) Check to ensure your network is available.
2) Check your spam mail box.
3) If attempting steps 1) and 2) does not working, please try it with another email address.
If none of these suggestions work, please let us know again.
3. I want to delete my logbook.
The application doesn't support ‘delete logbook’ function now, but we will add it soon.
4. How can I finish diving mode?
Drag exit button on the right-below of the screen to finish diving mode.
ⓒ 2022 Artisan&Ocean
help@diveroid.com | CEO: JUNGIL KIM | Business registration number: 134-87-08849
HQ | 603, 6F, 5, Gunpocheomdansaneop 2-ro, 22beon-gil, Gunpo-si, Gyeonggi-do, Republic of Korea.
Office | 4F,5F,23-13, Eonju-ro 97-gil, Gangnam-gu, Seoul, Republic of Korea
Office2 | 1628, Taebaek-ro, Taebaek-si, Gangwon-do, Republic of Korea.
AS | 3rd floor, 13, Pyeongcheon-ro 115beon-gil, Bupyeong-gu, Incheon, Republic of Korea.