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FAQs 

Have questions about DIVEROID? 


[UNIVERSAL PRO - HARDWARE]


1. There is a crack in my housing

The line near the buttons is not a crack but the "  weld line  ".

A weld line is a line where two flow fronts meet when there is the inability of two or more flow fronts to "knit" together or "weld" during the molding process.

These lines usually occur around the holes or buttons. Weld lines do not occur any leakage of water. So you don't have to worry about it.


2. I have a flaw with my product.

We need to check which part is defective. Please send photos and messages via 'help@diveroid.com' email.


3. My wrist strap has a broken part on the buckle.

We need to check which part is defective. Please send photos and messages via 'help@diveroid.com' email.


4. Is my phone compatible with the DIVEROID Universal Housing?

You can check the compatibility between your phone and universal housing here:        Universal Compatibility (hardware only)


If your phone's brand and/or model is not yet on the list, kindly check your mobile phone's dimensions if it fits the size of the Universal housing. 

Please refer to the photo below.

NOTE: Some models from the Samsung Galaxy Ultra series ( Samsung Galaxy 20 Ultra, Samsung Galaxy Note 20 Ultra, and Samsung Galaxy S22 Ultra) require a different compartment due to the size of these phones, the user will need to get the  Ultra Adjustment kit. This kit is required to make the device compatible and for more stability.


5.   There was a leak while using the universal housing

We need the following information to identify the problem accurately and find a suitable solution. Kindly send the information asked below to 'help@diveroid.com' with photos and we will get back to you as soon as we can.


1. Depth while using DIVEROID

2. Dive time

3. Water temperature while you dive

4. Depth of water when you found the leak (expected is okay)

5. The amount of leaked water

6. Specific part of the leak

7. Process of your diving(from putting your phone in the housing, to getting in to the water – to know user's manual pattern)


[DIVEROID - Shipping]


1. I want to change my address but the package has been shipped. Is that still possible?

This depends on the country of destination. If DHL allows it then it could also be possible however they may charge you a fee to change your address since the package is already in transit. Email us at 'help@diveroid.com' so we can check with DHL.


2. Where can I purchase a DIVEROID Universal Pro & Mini and its accessories?

You can purchase through the following:


English Website

Amazon


3. How long does it take to receive my order?

Please allow 6-12 days. Keep an eye on your email for updates from the courier. If you don't receive your order within the said timeframe, kindly contact us immediately.


4. Do I need to pay VAT/customs tax?

We pay for a door-to-door delivery option to the courier however, you still may need to pay for other kinds of local taxes (customs duty and VAT) as per every country's import tax rule. There is almost no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary. 


DIVEROID's HS code (8517623520) is classified as 'free' for custom duties in most applicable countries and even if we specify 'gift' on the customs invoice, this does not mean it will not attract duty as they will still check the value of what is in the box. We declared the product costs at around US$300 (If you ordered any accessories, then the declared amount is higher). 


[DIVEROID Mini - Hardware]


1. I cannot turn on the mini.

Please check the red light blinking in the center meaning that the mini is turned on.  


When the red light blinks “slowly” and irregularly: Connected standby (If not connected within 1 minute, the red light turns off)

When the red light blinks “quickly” every 7 seconds: Connected


Do the steps below if you have problems turning on the Mini:

1) Press the center of the mini for at least 1 second. Check if the red light is turned on.

2) If step 1 is not working, turn off the Bluetooth of your smartphone completely and repeat.

3) If both steps don't work, contact us at 'help@diveroid.com' with the information below.


Name:

Address: 

Contact number: 

8-digit serial number (ABCDEFGH) found in your Universal Pro housing: 

Photos:


2. How do I turn off the Mini?

The Mini automatically turns off within 1 minute if not connected (the red light is off). If the light is still on, the Mini could still be connected to a smartphone or have some problems. 

Turn off the Bluetooth of your smartphone completely and wait for 1 minute. If the red light still flashes contact us at 'help@diveroid.com' with the information below.


Name:

Address: 

Contact number: 

8-digit serial number (ABCDEFGH) found in your Universal Pro housing: 

Photos:


3. My Mini is dead. How can I charge the battery?

The Mini is powered by a built-in battery and cannot be recharged or replaced by the user. Normally, you can use it for more than 500 dives or 2 years and the battery is replaced for free within the said period. If the battery is used up after 2 years as per the warranty guideline, you can have it replaced for a fee. 


[DIVEROID Mini-Application]


1. I cannot connect the Mini to my smartphone's Bluetooth

Kindly follow the checklist below:


1) Have you turned on your Bluetooth on your phone? Must be 'Yes'

2) Have you installed DIVEROID 2.0, not DIVEROID 1.0? Must be 'Yes'

3) Have you connected Bluetooth on the app, not manually in the settings? It must be set to 'No' 

If you have checked all of the above, and if it still does not work, please try to turn off your phone's Bluetooth and then turn it on again, and then repeat the steps.

If this still does not work well, please let us know. 


2. I didn't receive a confirmation email after signing up

Please try the following steps to determine the problems: 

1) Check to ensure your network is available. 

2) Check your spam mailbox. 

3) If attempting steps 1) and 2) do not work, please try using another email address. 

If none of these suggestions work, please let us know again.


3. I want to delete my logbook.

You can delete your logbook from the app. Just access your logbook > choose the log you want to delete > click the 'trash bin' icon found at the upper right corner of the screen.


4. How do I finish diving mode?

After completely out of the water, open the housing and press the exit button. 


                                     

  • When opening the housing, be sure to remove the water with a towel before opening. In case of flooding due to negligence, there would be compensation. 
  • Please note that if you shut down without exiting the dive mode by pressing the exit button your photos and videos may not be saved.
  • Due to safety concerns, the diving mode cannot be terminated during diving, and the exit button will be displayed within 2m of depth.    

Welcome to DIVEROID Support 

Can we help you?


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Article 1 Consent to Collection of Personal Information and Collection Method
< The name of a company or website > (“URL” hereinafter “Website”) shall establish a procedure for allowing customers to click the button “Agree” to the terms of use, collection of personal information, and details of personal information used. Customers shall be deemed to have agreed to the collection and use of their personal information by clicking the “Agree” button.

Article 2 Personal Information Items Collected and Purpose of Using Personal Information
“Personal Information” means information on living persons and refers to their names, resident registration numbers, or any other information that identifies such persons. (Even if such information alone cannot identify a certain person, such information that can be easily combined with other information and be used to identify such a person.)

The Website has the following purposes for collecting and using customers’ personal information:

Personal information of general members
- Time of collection: Signing up for membership
- Mandatory collection items: ID, password, e-mails, names *required to be revised*
- Optional collection items: Profile images, date of birth, telephone number, address *required to be revised*
- Purpose of using personal information: Signing up for membership, customer consulting for the use of services, and delivery of notices
- Retention period: Immediately deleted upon withdrawal of membership or retained for five (5) years for purchasing members

Order information (including members and non-members)
- Time of collection: Upon placing orders
- Mandatory collection items: Information of customers placing orders (name, address, telephone, and e-mail), information on recipient (name, address, telephone), payment approval information
- Optional collection items: Delivery of messages
- Purpose of using personal information: Payment and delivery of ordered products
- Retention period: Retained for five (5) years

Article 3 Collection of Personal Information via Cookies
The Website may install and operate cookies that store and frequently retrieve customers’ information. A cookie means a small amount of text files that a website sends to users’ computer browsers (Internet Explorer, and others)
1) Purposes of using cookies
- Providing differentiated information, depending on individuals’ interests
- Analyzing the access frequency or staying time of users, identifying users’ tastes and interests, and using them for target marketing and as a measure for service improvement
- Tracing the information on items purchased and items to which users pay attention, and providing tailor-made services
2) Operation of cookies and rejection of cookiesCookies are stored at the hard disk of users’ computers. Cookies identify users’ computers but do not personally identify users.
In addition, customers may accept or reject all cookies, or go through checks whenever cookies are stored by changing settings on their web browser.
However, if customers refuse to store cookies, they may not use some services that require them.
3) Method for changing settings to reject cookies
A. Internet Explorer
Directly change settings by clicking Tools > Internet Options > Personal Information tab on the upper menu of a web browser
B. Chrome
Directly change settings by clicking Menu icon on the upper right bar of a web browser >Settings > Advanced Settings on the bottom of the screen > Contents Setting button on Personal Information section > Cookies section

Article 4 Periods of Retaining and Using Personal Information and Destruction of Personal Information
1) Customers’ personal information shall be destroyed without any delay after the purposes of collection and use of their personal information have been fulfilled. However, if customers’ personal information needs to be retained for a certain period of time for the following purpose of verifying transaction parties’ rights and obligations in accordance with provisions of relevant statutes, such as the Protection of Consumers in e-commerce and Other Transactions Act, such information shall be retained for the specified period:
A Article 6 of the Protection of Consumers in e-commerce and Other Transactions Act
- Records on contracts or withdrawal of offers: Retained for five (5) years
- Records on payments and the supply of goods: Retained for five (5) years
- Records on the resolution of customers’ complaints or disputes: Retained for three (3) years
B Article 15.2 of the Protection of Communication Secrets Act
- Log-in records: Retained for three (3) months
C Other related statutes
2) The Website shall destroy personal information in the following manner.
A. Destruction procedure-The information entered for membership sign-up shall be transferred to a separate database (in case of information on paper, a separate filing cabinet), stored for a certain period of time in accordance with internal guidelines and other relevant statutes, and then destroyed.
- The above personal information shall not be used for any purposes other than for the purposes stipulated by law.
B. Destruction methods-Personal information printed out on paper shall be destroyed by shredding or burning. - Personal information in electronic file format shall be entirely destroyed by technological methods so that they may not be restored or regenerated.
3) The Website shall give dormant members (who have not used services for the last twelve (12) months) a notice on the forfeiture of membership in accordance with Article 29.2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection. If such members fail to reply to such a notice, they may be considered to have forfeited their membership at the Website’s discretion. In such a case, dormant members’ personal information may be stored and managed separately from other members’ personal information. Such personal information that is separated and stored shall be destroyed after the lapse of the statutory retention period. In case a customer makes a request, then such a customer’s personal information that is not destroyed shall be made available again at the time of resuming the use of services.

Article 5 Provision of Personal Information for Third Parties
1) The Website shall neither use customers’ personal information nor provide such information for other persons, companies, and institutions beyond the scope of Article 1 above (Personal Information Items Collected and Purpose of Using Personal Information).
2) The following cases are exceptions.
A. When customers’ personal information is required by relevant institutions for investigative purposes in accordance with relevant statutes
B. When customers’ personal information is provided in a form that cannot identify certain individuals for advertisers, suppliers, or research organizations to compile statistics or conduct academic or market research
C. When customers’ personal information is requested in accordance with pre-determined procedures under other relevant statutesEven if personal information is provided in accordance with the foregoing, we do our best to ensure that such information is not indiscriminately provided against the original purpose of collection and use of such information.

Article 6 Outsourcing of Personal Information Processing
The Website outsources the processing of users’ personal information to outside professional organizations as follows for the smooth conduct of businesses, such as provision of better services and customers’ convenience.
- Delivery of ordered products: OO Delivery Service *required to be revised*
- Establishing and maintaining computer systems: Hosting companies *required to be revised*
- Delivery tracking system service: Goodsflow Inc.
- Payment and escrow service: PG *required to be revised*
- Self-authentication, i-PIN service: Dream Security Inc.
※ The information shared with outsourcing companies shall be limited to the minimum information required to fulfill the original purpose of outsourcing. In addition, optional personal information is provided for outsourcing companies at the request of customers for services.
※ The list of outsourcing companies may be subject to change, depending on changed services and contractual periods. Any change in this list shall be announced in advance via notices. Customers participating in short-term events shall be individually notified of such events.

Article 7 Access and Modification of Personal Information

1) Customers may access or modify their personal information registered at the Website at any time. Customers may click the Change Members’ Information menu and directly access or modify their personal information. They may also request for such access or modification by sending e-mails or written requests to a chief privacy officer or a personal information handling employee at the Website. Then, the Website shall take relevant measures without any delay.
2) If customers demand the correction of any errors in their personal information, such personal information shall be neither used nor provided by the Website until such errors have been corrected.
3) If incorrect personal information has been already provided for any third party, then the Website shall immediately notify such third party of the result of correction of this information and have this third party also modify the information.

Article 8 Withdrawal of Consent to Collection, Use, and Provision of Personal Information
1) Customers may withdraw their consent to the collection, use, and provision of their personal information that is made available when signing up for membership at any time. They may do so by clicking Withdrawal of Consent (Membership) in the Personal Information Management Menu on the initial landing page of the Website. They may also do so by contacting the chief privacy officer of the Website in writing, by telephone, or through e-mail. Then, the Website shall immediately take necessary measures, such as deletion of personal information. The Website shall immediately notify customers of such measures, including withdrawal of consent and destruction of personal information.
2) The Website shall take necessary measures to ensure that customers withdraw their consent (membership) to the collection of their information through an easier method than what they used to give their consent to the method of collecting personal information.

Article 9 Measures for Ensuring the Security of Personal Information
The Website shall take technological/administrative/physical measures required for ensuring the security of personal information in accordance with Article 29 of the Personal Information Protection Act.
1. Encryption of personal information
Users’ personal information, including passwords, is stored and managed and is only known to the users who own that information. Important data is secured with separate features, such as the encryption and locking of files and transmitted data.
2. Technological measures against hacking
The Website shall install, regularly update, and check security porgrams to ensure that personal information is not leaked and damaged due to hacking or computer viruses. It shall also install systems in areas to which access from the outside is controlled, as well as technologically/physically inspect and block such areas.

Article 10 Protection of Personal Information of Children under Fourteen Years of Age
The Website deems the protection of children’s personal information in online environments to be also important. It does not allow children under fourteen years of age who require the consent of their legal counsel to apply for membership. If such childern sign up for the Website or provide their personal information due to the theft of their names and information or abuse of systems, then their legal counsels may exercise all rights.

Article 11 Chief Privacy Officer
The Website appoints the following chief privacy officer who is responsible for the handling of personal information and the handling of customers’ complaints regarding personal information and damage reliefs.

▶ Chief Privacy Officer
- Name: *required to be revised”
- Title: *required to be revised”
- Job grade: *required to be revised”
- Contact point: *required to be revised”

Article 12 Modification of the Guideline on Personal Information Processing
This guideline on personal information processing shall take effect on its effective date. Any addition of change under statutes and this guideline, and deletion and correction of anything in this guideline shall be announced via notices seven (7) days prior to the effectuation of such addition, deletion, or correction.
The name of the website (hereinafter referred to as the "Service"), I have read the following information and agree to provide my personal information collected by the Service to a third party as follows.

1. Person who receives personal information
OOO

2. Items provided
Name, Contact

3. Purpose of using personal information of recipient
Prize-winning prize

4. Period of holding and using personal information of person receiving personal information

Personal information shall be retained and used during the period of providing the service and destroyed so that the personal information of the person concerned can not be viewed or used when the user terminates the service (withdrawal of membership). However, the following cases shall be excluded.
If it is determined separately by the Act,

5. The customer has the right to refuse consent to the provision of personal information to third parties, and there is no disadvantage to the refusal of consent. However, the service will not be available or the service will be restricted according to the purpose of using the service.

6. General information regarding the handling of personal information that is not listed above is subject to the service's privacy policy. I fully understand, understand and agree to my consent to the provision of this personal information to third parties.
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